Terms of service

www.eatfels.com - Valid from this date: July 14, 2023

Impressum: Details of the Service Provider (Seller, Business)

Buyer/You: A person who makes a purchase offer through the Website.


Warranty: In consumer contracts concluded between the Name: Eat Fels Kft.


Registered Office: 1123 Budapest, Csörsz utca 5. 4th floor, door 2


Mailing Address: 1123 Budapest, Csörsz utca 5. 4th floor, door 2


Registration Authority: Metropolitan Court of Budapest, Company Registry


Company Registration Number: 01-09-418456


Tax Identification Number: 32329502-2-43


Notifiable Activities, and Registration Numbers:

4638'08 Wholesale of other food products

4791'08 Mail-order, internet retail


Representative: Miklós Bereznai

Phone Number: +36 30 749 4658

Email: info@eatfels.com

Website: www.eatfels.com

Bank Account Number: 10401093-50527084-78821003


Definitions:


Goods: Items listed on the Website for sale, including water, gas, and electricity provided in limited quantities or specific volumes in containers, bottles, or other means, and movable items containing digital content or digital services that are interconnected in a way that the goods cannot fulfill their functions without the included digital elements.


Goods Containing Digital Elements: Movable items that contain digital content or digital services, or are connected to them in a way that they cannot fulfill their functions without the included digital content or digital services.


Parties: Seller and Buyer collectively.


Consumer: A natural person acting outside their trade, business, or profession.


Consumer Contract: A contract where one party is a consumer.


Functionality: The ability of goods containing digital elements, digital content, or digital services to perform their intended functions.


Manufacturer: The producer of the goods, or in the case of imported goods, the importer bringing the goods into the territory of the European Union, and any person presenting themselves as the manufacturer by indicating their name, trademark, or other distinguishing mark on the goods.


Interoperability: The ability of goods containing digital elements, digital content, or digital services to function together with hardware and software that is different from that generally used with the same type of goods, digital content, or digital services.


Compatibility: The ability of goods containing digital elements, digital content, or digital services to function together with hardware or software without the need for modification, which is generally used with the same type of goods, digital content, or digital services.


Website: This website for the purpose of concluding the contract.


Contract: A sales contract concluded between the Seller and the Buyer via the Website and electronic correspondence.


Durable Medium: Any device that allows the consumer or business to store information personally addressed to them in a way that makes it accessible for future reference and for a period of time adequate for the purposes of the information and allows the unchanged reproduction of the stored information.


Means of Distance Communication: A device that allows contracts to be concluded between parties who are not physically present, in particular by postal services, standard letters, printed advertisements in newspapers with order forms, catalogs, telephone, fax, and devices for providing access to the internet.


Distance Contract: A consumer contract concluded under a system for organizing distance selling of goods or services, where the contract, with the use of distance communication means, is concluded exclusively by the parties' absence.


Business: A person acting in the course of their trade, business, or profession.

consumer and the business, warranty consists of two components:

  1. Warranty assumed by the business for the proper performance of the contract, which goes beyond the business's legal obligations or is provided in the absence of such obligations.
  2. Statutory warranty based on legal requirements.


Purchase Price: The consideration for the Goods and the provision of digital content.


Applicable Laws: The Hungarian legal regulations are applicable to the Contract, including but not limited to the following laws:

  • Act CLV of 1997 on Consumer Protection
  • Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
  • Act V of 2013 on the Civil Code
  • Government Regulation 151/2003 (IX.22.) on the Mandatory Warranty for Durable Consumer Goods
  • Government Regulation 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses
  • Government Regulation 19/2014 (IV.29.) on the Procedure for Handling Warranty and Guarantee Claims for Items Sold under Consumer and Business Contracts
  • Act LXXVI of 1999 on Copyright
  • Act CXII of 2011 on Informational Self-Determination and Freedom of Information
  • Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence, or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC.
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  • Government Regulation 373/2021 (VI. 30.) on the Detailed Rules of Contracts for the Sale of Goods, Provision of Digital Content, and Provision of Digital Services between Consumers and Businesses.

Terms and Conditions of Use, Acceptance

The content of the contract between us, in addition to the mandatory provisions of applicable laws, is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, the GTC includes the rights and obligations of both you and us, the conditions for the conclusion of the contract, delivery times, shipping and payment terms, liability rules, as well as the conditions for exercising the right of withdrawal.

Technical information necessary for using the website, which is not included in these GTC, is provided through other information available on the website.

Before finalizing your order, you are obliged to familiarize yourself with the provisions of these GTC. By accepting these GTC, you declare that you have reached the age of 18.

Language of the Contract, Form of the Contract

The language of contracts falling under these GTC is Hungarian. Contracts falling under these GTC are not considered written contracts, and the Seller does not archive them.

Prices

Prices are in Hungarian Forints and include a 27% VAT. It is possible that the Seller may modify prices for business policy reasons. Price modifications do not apply to already concluded contracts. If the Seller has incorrectly listed the price, and an order has been placed for the Product but the parties have not yet concluded a contract, the Seller will proceed in accordance with the GTC's "Procedure for Incorrect Price."

Procedure for Incorrect Price

The following are considered obviously incorrectly listed prices:

  • A price of 0 HUF
  • A discounted price that includes a discount but is mistakenly listed (e.g., offering a Product for 500 HUF with a 20% discount for a 1000 HUF Product).

In the case of an incorrect price listing, the Seller will offer the possibility of purchasing the Product at the actual price. With this information, the Buyer can decide whether to order the Product at the actual price or cancel the order without any adverse legal consequences, as per the GTC's "Procedure for Incorrect Price."

Complaint Handling and Legal Remedies

Consumers can submit complaints related to the Product or the Seller's activities using the following contact information:

The consumer can communicate the complaint orally or in writing, related to the conduct, activities, or omissions directly related to the distribution or sale of the Product, to the Seller.

The Seller is obliged to immediately investigate and remedy the orally communicated complaint if necessary. If the consumer disagrees with the complaint handling or immediate investigation is not possible, the Seller must prepare a written record of the complaint and its position on it without delay and provide a copy of it to the consumer in person in the case of an orally communicated complaint, or within 30 days by phone or other electronic communication service.

In other cases, the Seller must proceed as follows with respect to the written complaint. The Seller, unless the directly applicable legal act of the European Union provides otherwise, shall, within 30 days of receiving it, respond in writing and substantively to the written complaint and take measures to inform the consumer. Shorter deadlines may be set by law, and longer deadlines may be set by law. The Seller is obliged to provide the orally communicated complaint with a unique identification number.

The record of the complaint must contain:

  1. The consumer's name and address.
  2. Place, time, and manner of submitting the complaint.
  3. A detailed description of the consumer's complaint, a list of documents, papers, and other evidence presented by the consumer.
  4. The Seller's statement on the consumer's complaint if immediate investigation is possible.
  5. The signature of the person who took the record, and, in the case of an orally communicated complaint, the signature of the consumer.
  6. Place and time of recording.
  7. In the case of an orally communicated complaint via phone or other electronic communication service, a unique identification number for the complaint.

The Seller is obliged to retain the record of the complaint and a copy of its response for three years and present it to the supervisory authorities upon request.

In the event of the rejection of the complaint, the Seller must inform the consumer in writing about which authority or conciliation board the consumer may contact to enforce their consumer rights. The information must also include the seat, telephone and internet contact details, and postal address of the competent authority or the conciliation board according to the consumer's place of residence or domicile. The information must also include whether the Seller will use the conciliation board procedure for the settlement of consumer disputes. If there is a consumer dispute between the Seller and the consumer that cannot be resolved during negotiations, the consumer has the following legal remedies:

Consumer Protection Procedure: The consumer may initiate a complaint with the consumer protection authorities. If the consumer detects a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent according to their place of residence. After considering the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the Budapest Capital and County Government Offices competent according to the consumer's place of residence, the list of which can be found here: http://www.kormanyhivatal.hu/

Judicial Procedure: The customer is entitled to enforce their claim arising from a consumer dispute in a civil lawsuit, under the provisions of Act V of 2013 on the Civil Code, and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board Procedure

We inform you that you have the right to submit a consumer complaint against us. If we reject your consumer complaint, you are entitled to turn to the Conciliation Board competent according to your place of residence or domicile: the condition for initiating the procedure of the Conciliation Board is that the consumer attempts to settle the disputed matter directly with the relevant enterprise. In the procedure - based on the consumer's request - the Conciliation Board designated by the consumer in their request will be competent instead of the competent authority.

The enterprise is obliged to cooperate in the Conciliation Board procedure. Within this framework, the enterprise is required to send a response to the request for submission of a response to the Conciliation Board, and the obligation to ensure the participation of a person authorized to create an agreement in the hearing (to facilitate the establishment of an agreement) is also recorded.

If the registered office or site of the enterprise is not in the county where the Chamber operating the Conciliation Board competent by territory is located, the cooperation obligation of the enterprise extends to the possibility of offering a written agreement in accordance with the consumer's claim.

In case of violation of the aforementioned cooperation obligation, the consumer protection authority has jurisdiction, under which, as a result of the change in the law, mandatory fines are applied in the event of unlawful behavior of enterprises, and there is no possibility to exempt from the fine. In addition to the Consumer Protection Act, the provisions of the law on small and medium-sized enterprises have also been amended, thus fines will not be omitted in the case of small and medium-sized enterprises.

The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, while in the case of enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, but not classified as small and medium-sized enterprises, the fine may range from HUF 15,000 to 5% of the enterprise's annual net turnover, up to a maximum of HUF 500 million. With the introduction of the mandatory fine, the legislator aims to emphasize cooperation with the Conciliation Boards and to ensure active participation of enterprises in the Conciliation Board procedure.

The jurisdiction of the Conciliation Board includes the out-of-court settlement of consumer disputes. The task of the Conciliation Board is to attempt to establish an agreement between the parties for the purpose of settling the consumer dispute out of court; if this is unsuccessful, the Conciliation Board decides on the case in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the enterprise, the Conciliation Board provides advice on the consumer's rights and obligations.

The procedure of the Conciliation Board is initiated upon the consumer's request. The request must be submitted in writing to the chairman of the Conciliation Board: the requirement of written form can be met by letter, telegram, telex, or telefax, as well as by any other means that allows the recipient to store the data intended for the recipient in a durable manner appropriate to the purpose of the data, and to display the stored data in an unchanged form and content.

The request must include:

  1. The consumer's name, address, or place of residence.
  2. The name of the enterprise involved in the consumer dispute, its registered office, or the site in question.
  3. If the consumer has designated a Board other than the competent Conciliation Board, the designation of the Board in the application.
  4. A brief description of the consumer's position, the facts supporting it, and the evidence thereof.
  5. The consumer's statement that they have attempted to settle the disputed matter directly with the relevant enterprise.
  6. The consumer's statement that they have not initiated proceedings before another Conciliation Board, no mediation procedure has been initiated, no statement of claim has been submitted, or no application for payment order has been made in the matter.
  7. A proposal for a decision by the Board.
  8. The consumer's signature.

The request must be accompanied by the document or a copy (extract) thereof, to which the consumer refers as evidence, especially the written statement of the enterprise on the rejection of the complaint; in the absence of this, other written evidence available to the consumer on the attempted settlement required by law.

If the consumer acts through an authorized person, the authorization must be attached to the application.

More information about the Conciliation Boards can be found here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Boards can be found here: https://bekeltetes.hu/index.php?id=testuletek

Contact information for the territorially competent Conciliation Boards:


Baranya County Conciliation Board

Bács-Kiskun County Conciliation Board

  • Address: 6000 Kecskemét, Árpád krt. 4.
  • Mailing Address: 6001 Kecskemét, Pf.228.
  • Phone Numbers: 06-76-501-500; 06-76-501-525, 06-70-938-4765, 06-70-938-4764
  • Fax: 06-76-501-538
  • Email: bekeltetes@bacsbekeltetes.hu
  • Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Borsod-Abaúj-Zemplén County Conciliation Board

Budapest Conciliation Board

  • Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
  • Mailing Address: 1253 Budapest, Pf.:10.
  • Phone Number: +36-1-488-21-31
  • Email: bekelteto.testulet@bkik.hu
  • Website: bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board

Fejér County Conciliation Board

Győr-Moson-Sopron County Conciliation Board

Hajdú-Bihar County Conciliation Board

Heves County Conciliation Board

  • Address: 3300 Eger, Hadnagy u. 6. fsz. 1.
  • Mailing Address: 3300 Eger, Faiskola u. 15.
  • Phone Number: 06-36-416-660/105-ös mellék
  • Mobile: 06-30-967-4336
  • Email: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Komárom-Esztergom County Conciliation Board

  • Address: 2800 Tatabánya, Fő tér 36.
  • Phone Numbers: 06-34-513-010; 06-34-513-012
  • Mobile: 06-30-201-1647; 06-30-201-1877
  • Email: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

  • Address: 3100 Salgótarján, Mártírok útja 4.
  • Phone Number: 06-32-520-860
  • Fax: 06-32-520-862
  • Email: nkik@nkik.hu
  • Website: www.nkik.hu

Pest County Conciliation Board

Somogy County Conciliation Board

  • Address: 7400 Kaposvár, Anna u. 6.
  • Phone Number: 06-82-501-000
  • Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Tolna County Conciliation Board

Vas County Conciliation Board

Veszprém County Conciliation Board

Zala County Conciliation Board

Online Dispute Resolution Platform The European Commission has established a website where consumers can register, allowing them to resolve their online shopping-related disputes by filling out a request, thus avoiding court proceedings. This way, consumers can enforce their rights without geographical limitations, for example.

If you wish to file a complaint regarding a product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader against whom you have a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform can be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights In accordance with Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as "Szjt."), the website is considered a copyrighted work, and as such, every part of it is protected by copyright law. According to Section 16(1) of Szjt., the unauthorized use of graphics, software solutions, and computer program developments found on the website, or the use of any application that can modify the website or any part thereof, is prohibited. Any material taken from the website or its database, even with the written consent of the rights holder, must be accompanied by a reference to the website and proper attribution. The rights holder is Eat Fels Korlátolt Felelősségű Társaság.

Partial Invalidity, Code of Conduct If any provision of these Terms and Conditions is legally incomplete or invalid, the remaining provisions of the contract will remain in force, and in place of the incomplete or invalid part, the provisions of the relevant laws will apply.

The Seller does not have a code of conduct regarding unfair commercial practices towards consumers as defined by the law.

Information on Essential Characteristics of Goods On the website, we provide information about the essential characteristics of the goods that can be purchased in the descriptions of each product.

Correction of Data Entry Errors - Responsibility for Accuracy of Provided Data During the ordering process, you have the opportunity to continuously modify the data you entered before finalizing the order (by clicking the back button in your browser, the previous page will open, allowing you to make corrections even if you have already moved on to the next page). Please note that it is your responsibility to ensure that the data you provide is accurate, as billing and delivery of the product will be based on the data you provide. Please be aware that an incorrectly provided email address or a full mailbox associated with it can result in the non-delivery of the confirmation and may prevent the contract from being formed. If the Buyer has finalized their order and notices an error in the data provided, they must initiate the modification of the order as soon as possible. The Buyer can notify the Seller of the incorrect order via email or by phone using the email address provided during the order process.

Warranty

During the delivery of the products, it may happen that the packages are damaged despite the utmost care. Of course, we guarantee compensation for any damage, breakage, or missing items, but in each case, it must be proven that the damage or loss occurred during our or our partner's handling. Since the delivery is often carried out by subcontractors, it is necessary to create a record in the case of such complaints, as it is the only way to prove 100% to us and our partners that we are responsible for the damages. When receiving the package, after the possible payment on delivery, please make sure to check the integrity and contents of the products in the presence of the courier. You will have the opportunity to inspect the package after payment on delivery. If you notice any damage or shortage, please inform the courier and always request an official record. Unfortunately, in the absence of an official record, we cannot take responsibility for any damage or loss! If you notice any external damage or interference with the package (wetting, bruising, opening), please pay special attention to ensuring that this information is recorded in the record.

Order Processing, Formation of the Contract You have the opportunity to place an order at any time. The Seller will confirm your offer by email within 5 business days at the latest. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system.

Payment Methods Credit Card Payment You can pay securely and quickly with a credit card in our online store and in our physical stores.

Delivery Time The general delivery time for the order is a maximum of 5 business days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not meet the deadline, the Buyer is entitled to withdraw from the contract.

Consumer Information Information on the Consumer's Right of Withdrawal According to Section 8:1(3) of the Civil Code, only a natural person who is acting outside his trade, business, or profession is considered a consumer, so legal entities cannot exercise the right of withdrawal without cause!

The consumer has the right of withdrawal without cause according to Section 20 of Government Decree No. 45/2014 (II. 26.). The consumer can exercise his right of withdrawal within 14 days from the date of receipt of the goods, which is the date of receipt by the consumer or a third party other than the carrier designated by him, in case of a contract for the sale of goods. The 14-day withdrawal period provided for by Government Decree No. 45/2014 (II. 26.) is voluntary commitment by the Seller beyond the provisions of the law stated herein. The provisions in this section do not affect the consumer's right to exercise his right of withdrawal during the period between the conclusion of the contract and the receipt of the goods.

If the consumer has made an offer to conclude the contract, he is entitled to withdraw his offer before the conclusion of the contract, which terminates the binding nature of the offer.

Declaration of Withdrawal, Exercise of the Consumer's Right of Withdrawal or Termination The consumer can exercise his right of withdrawal according to Government Decree No. 45/2014 (II. 26.) through an unequivocal statement or by using the sample withdrawal form that can also be downloaded from the website.

Validity of the Consumer's Declaration of Withdrawal The right of withdrawal is considered to be exercised within the deadline if the consumer sends his declaration within the deadline. The deadline is 14 days. In case of a written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within 14 days.

The 14-day withdrawal period provided for by Government Decree No. 45/2014 (II. 26.) is voluntary commitment by the Seller beyond the provisions of the law stated herein.

The consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with this provision.

Upon receipt of the consumer's withdrawal statement, the Seller is obliged to confirm it electronically.

Seller's Obligations in Case of Consumer's Withdrawal 

Seller's Refund Obligation

If the consumer cancels the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration within fourteen days from the date of receiving notice of the cancellation, including any costs incurred in connection with the performance, including the shipping fee. Please note that this provision does not apply to additional costs resulting from choosing a method of delivery other than the least expensive standard delivery offered by the Seller.

Method of Seller's Refund Obligation

In the event of cancellation or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same payment method that the consumer used. With the express consent of the consumer, the Seller may use a different payment method for the refund, but no additional fees shall be charged to the consumer as a result. The Seller shall not be liable for any delays due to the consumer providing an incorrect or inaccurate bank account number or postal address.

Additional Costs

If the consumer explicitly chooses a method of delivery other than the least expensive standard delivery, the Seller is not obliged to refund the additional costs incurred as a result. In this case, our refund obligation is limited to the general shipping fees indicated.

Right of Retention

The Seller may retain the amount due to the consumer until the consumer has returned the Goods or has provided clear evidence of having sent them back, whichever occurs earlier. We are unable to accept cash-on-delivery or postage-due shipments.

Consumer's Obligations in Case of Cancellation or Termination

Return of Goods

If the consumer cancels the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the consumer is obliged to return the Goods without delay, but no later than within fourteen days from the date of notifying the cancellation, to either the Seller or a person authorized by the Seller to receive the Goods. The return is considered completed within the deadline if the consumer sends back the Goods before the expiry of the deadline.

Costs of Returning the Goods

The consumer bears the direct costs of returning the Goods. The Goods should be returned to the address provided by the Seller. If, after the commencement of performance, the consumer cancels a contract for services concluded outside the business premises or remotely, the consumer is obliged to pay a fee to the business proportionate to the service performed up to the time of notifying the cancellation, based on the total amount including taxes stipulated in the contract. If the consumer proves that this calculated amount is excessively high, it should be determined based on the market value of the services performed up to the time of the contract's termination. Please note that we are unable to accept Goods returned cash-on-delivery or postage-due.

Consumer's Responsibility for Depreciation

The consumer is responsible for any depreciation of the Goods resulting from the use of the Goods beyond what is necessary to determine the nature, characteristics, and functioning of the Goods.

Right of Withdrawal Not Applicable in the Following Cases

The Seller explicitly informs you that you cannot exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.):

  1. After the complete performance of the service, but if the contract creates a payment obligation for the consumer, this exception can only be invoked if performance began with the consumer's express prior consent and acknowledgment by the consumer that they would lose their right of withdrawal once the business has fully performed the contract.
  2. For Goods or services whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business, and which may occur within the withdrawal period.
  3. For non-premanufactured Goods made at the consumer's request or clearly personalized to the consumer.
  4. For perishable or short-lived Goods.
  5. For sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  6. For Goods that, by their nature, are inseparably mixed with other items after delivery.
  7. For alcoholic beverages, the price of which has been agreed upon at the time of concluding the sales contract but which cannot be delivered until 30 days after the conclusion of the contract, and whose actual value depends on market fluctuations that cannot be controlled by the business.
  8. In the case of contracts where the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work.
  9. For the sale of audio or video recordings, and computer software provided on a sealed data carrier if the packaging has been opened after delivery.
  10. For newspapers, periodicals, or magazines, with the exception of subscription contracts.
  11. In the case of contracts concluded at a public auction.
  12. With regard to contracts for the provision of accommodation services other than for residential purposes, the carriage of goods, car rental, food services, or services related to leisure activities if the contract specifies a performance date or deadline.
  13. For digital content not provided on a tangible medium if the business has begun performance with the express prior consent of the consumer and with the acknowledgment by the consumer that they thereby lose their right of withdrawal, and the business has sent confirmation of this to the consumer.

Information on Product Warranty for Consumer Contracts

This section of the consumer information has been prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of Government Decree 45/2014 (II.26.).

The consumer information applies exclusively to Buyers qualifying as consumers; rules for buyers who do not qualify as consumers are provided in a separate chapter.

Requirements for Proper Performance in Consumer Contracts

Requirements for proper performance generally apply to goods sold in consumer contracts and goods containing digital elements.

The Goods and performance must meet the requirements stipulated in Government Decree 373/2021 (VI.30.) at the time of performance.

For performance to be considered proper for Goods covered by the contract:

  • They must comply with the description, quantity, quality, type, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract.
  • They must be suitable for any purpose specified by the consumer to the Seller at the latest at the time of concluding the contract, which the Seller has accepted.
  • They must come with all accessories and usage instructions specified in the contract, including installation instructions and customer support.
  • They must provide the updates specified in the contract.

In addition to the above, for performance to be considered proper, Goods covered by the contract must:

  • Be suitable for the purposes for which goods of the same type are normally used, as required by legislation, technical standards, or in the absence of such standards, by the relevant behavioral code.
  • Possess the quantity, quality, performance, and other characteristics that are reasonably expected by the consumer in the case of goods of the same type, taking into account the public statements made by the Seller, its representative, or other persons involved in the sales chain regarding the specific features of the Goods.
  • Come with any accessories and instructions specified in the contract, including packaging and installation instructions, that the consumer can reasonably expect.
  • Correspond to the properties and characteristics described in the model, sample, or as provided by the Seller before the conclusion of the contract.

The Goods do not need to comply with the public statement mentioned above if the Seller proves that:

  • They were not aware of the statement, and they could not have known it.
  • The statement was corrected appropriately before the conclusion of the contract.
  • The statement could not have influenced the consumer's decision to conclude the contract.


Requirements for Proper Performance in Consumer Contracts for the Sale of Goods in a Consumer Contract The Seller fails to perform properly if the defect in the Goods arises from improper installation, provided that:

  1. a) Installation is part of the sales contract, and it was carried out by the Seller or under the responsibility of the Seller; or
  1. b) Installation was to be performed by the consumer, and the improper installation is a consequence of deficiencies in the installation instructions provided by the Seller or, in the case of Goods containing digital elements, by the provider of the digital content or digital service. If, according to the sales contract, the Seller installs the Goods or if the installation is carried out under the responsibility of the Seller, performance is considered completed by the Seller when the installation is finished. In the case of Goods containing digital elements, if the sales contract provides for the continuous provision of digital content or digital services for a specified period, the Seller is responsible for defects related to the digital content of the Goods if the defect occurs or becomes apparent within two years from the delivery of the Goods or within the duration of the continuous service, whichever is shorter. Requirements for Proper Performance in Consumer Contracts for Goods Containing Digital Elements Sold in a Consumer Contract For Goods containing digital elements, the Seller must ensure that the consumer receives notifications about updates to the digital content of the Goods or related digital services, including security updates, which are necessary to maintain the conformity of the Goods, and ensure that the consumer actually receives them. If the sales contract provides for: • a one-time provision of digital content or digital service, then the type and purpose of the Goods and digital elements, as well as the specific circumstances and the nature of the contract, must be reasonably expected by the consumer; • continuous provision of digital content over a period of less than two years, then these updates must be provided for a period of two years from the performance of the Goods. If the consumer does not install the provided updates within a reasonable time frame, the Seller is not responsible for the defect in the Goods if it is solely due to the lack of application of the relevant update, provided that:
  2. a) The Seller has informed the consumer about the availability of the update and the consequences of not installing it, and
  3. b) The failure to install the update by the consumer or the incorrect installation by the consumer is not attributable to deficiencies in the installation instructions provided by the Seller. Proper performance cannot be deemed faulty if, at the time of entering into the contract, the consumer was informed separately that a specific feature of the Goods differs from what is described here, and at the time of entering into the sales contract, the consumer expressly accepted this difference. Product Warranty When can you exercise your product warranty rights? In the case of a defect in a movable item (Goods), you can, at your discretion, exercise either your statutory warranty rights or your product warranty rights. What rights do you have under product warranty and within what time frame? Under product warranty, you can only request the repair or replacement of the defective Goods. When is the Goods considered defective? The Goods are considered defective if they do not comply with the quality requirements in force at the time of placing them on the market or if they do not have the characteristics specified in the description provided by the manufacturer. Within what time frame can you assert your product warranty rights? You can assert your product warranty rights within two years from the date of the Goods being placed on the market by the manufacturer. After this period, you will lose this entitlement. Against whom and under what conditions can you assert your product warranty rights? You can assert your product warranty rights only against the manufacturer or 
  1. distributor of the movable item. When asserting product warranty rights, you must provide proof. Under what conditions is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that: • They did not manufacture or place the Goods on the market as part of their business activities, or • The defect was not detectable at the time of placing on the market according to the state of science and technology, or • The defect in the Goods is a result of compliance with legal regulations or mandatory official requirements. The manufacturer (distributor) is only required to prove one of these reasons to be exempt. Please note that for the same defect, you cannot simultaneously assert statutory warranty and product warranty claims. However, if your product warranty claim is successful, you can assert your statutory warranty rights against the manufacturer for the replaced Goods or the repaired part. Warranty When can you exercise your warranty rights? Under the Government Decree No. 151/2003 (IX. 22.) on the Mandatory Warranty for Certain Durable Consumer Goods, the Seller is obligated to provide a warranty for the sale of new durable consumer goods (e.g., technical products, tools, machinery), as well as their accessories and components as specified in the annex to the decree (hereinafter referred to collectively as consumer goods). Additionally, the Seller may voluntarily offer a warranty, in which case they must provide a warranty declaration to the buyer who qualifies as a consumer. The warranty declaration must be provided to the consumer in a durable medium, no later than at the time of performance of the Goods. The warranty declaration must include: • A clear statement that if the Goods do not conform to the contract, the consumer has statutory warranty rights that are unaffected by the warranty. • The name and address of the entity providing the warranty. • The procedure to be followed by the consumer to exercise their warranty rights. • Identification of the Goods to which the warranty applies. • The terms and conditions of the warranty. What rights and within what time frame are available to you under mandatory warranty? Warranty Rights Based on your warranty rights, you can request either repair or replacement of the faulty Goods or, in certain cases prescribed by law, a price reduction or ultimately withdrawal from the contract if the obligor fails to perform the repair or replacement within a reasonable time frame, in a manner that preserves your interests. You can assert your warranty claim at the Seller's registered office, any of its branch offices, subsidiaries, or at the service center indicated on the warranty card. Asserting Warranty Claims You can assert your warranty claim during the warranty period, which is determined according to Government Decree No. 151/2003 (IX. 22.) as follows:
    1. One year for sales prices exceeding HUF 10,000 but not exceeding HUF 100,000.
    2. Two years for sales prices exceeding HUF 100,000 but not exceeding HUF 250,000.
    3. Three years for sales prices exceeding HUF 250,000.

deadlines results in forfeiture of rights; however, in the case of repairing consumer goods, the warranty period extends from the day of repair handover by the amount of time during which the Buyer could not use the consumer goods for their intended purpose due to the defect.

The warranty period starts when the consumer goods are handed over to the Buyer or, if installation is carried out by the Seller or their authorized representative, from the day of installation.

If the Buyer installs the consumer goods more than six months after delivery, the starting point for the warranty period is the day of delivery.

Rules for handling warranty claims:

When handling repairs, the Seller must strive to complete the repair within 15 days. The deadline for repair starts when the consumer goods are received.

If the repair or replacement takes longer than 15 days, the Seller must inform the Buyer of the expected duration.

If during the warranty period, it is determined by the Seller during the first attempt at repair that the consumer goods cannot be repaired, and in the absence of a different agreement from the Buyer, the Seller must replace the consumer goods within eight days. If replacement is not possible, the Seller must refund the purchase price indicated on the invoice or receipt, issued in accordance with the law on value-added tax, within eight days.

By accepting the General Terms and Conditions, the Buyer agrees to receive information electronically or in any other suitable form confirming receipt by the Buyer.

If the Seller cannot repair the consumer goods within 30 days:

  • If the Buyer has agreed to this, the repair can be carried out at a later date.
  • If the Buyer does not agree to a later repair or does not provide a statement regarding this, the consumer goods must be replaced within eight days of the unsuccessful 30-day period.
  • If the Buyer does not agree to a later repair or provide a statement, and replacement of the consumer goods is not possible, the purchase price indicated on the invoice or receipt must be refunded to the Buyer within eight days of the unsuccessful 30-day period.

The mandatory warranty under Government Decree 151/2003 applies to permanently installed goods, goods weighing more than 10 kg, or goods that cannot be transported as hand luggage on public transport, with the exception of vehicles. These goods must be repaired at the place of operation. If repair cannot be performed at the place of operation, the business or, in the case of direct repair service requests, the repair service will handle the removal, installation, and transportation.

Exceptions to warranty:

The rules outlined in the section "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, motorized bicycles, passenger cars, motor homes, caravans, trailer caravans, trailers, and motorized watercraft.

However, the Seller must still strive to complete repair requests within 15 days for these items. If the repair or replacement takes longer than 15 days, the Seller must inform the Buyer of the expected duration.

What is the relationship between the warranty and other warranty rights?

The warranty applies in addition to statutory warranty rights (product and quality warranty). The main difference between general warranty rights and warranty is that in the case of warranty, the burden of proof is more favorable for the consumer.

The Seller's voluntary warranty commitment during the mandatory warranty period cannot include conditions that are less favorable to the consumer than the rights guaranteed by mandatory warranty rules. After this period, the conditions of voluntary warranty can be freely determined, but they cannot affect the consumer's rights under the law, including rights based on quality warranty.

Exchange request within three working days:

The institution of an exchange request within three working days also applies to sales through online stores. Exchange requests can be made for new durable consumer goods subject to Government Decree 151/2003. If someone initiates the exchange request within three working days, the Seller must consider the product as having been faulty at the time of sale and must exchange the product without further delay.

When is the Seller exempt from warranty obligations?

The Seller is only exempt from warranty obligations if they can prove that the defect occurred after performance.

Please note that for the same defect, claims under quality and warranty, product warranty, and warranty cannot be asserted simultaneously and in parallel. However, you are entitled to warranty rights regardless of quality warranty rights.

Information on product warranty for non-consumer Buyers:

General rules for quality warranty rights:

Non-consumer Buyers have the following quality warranty rights:

  • They can request repair or replacement unless the chosen remedy is impossible or would involve disproportionate costs for the Seller.
  • If repair or replacement is not requested or not possible, they can demand a proportionate reduction of the purchase price, or they can repair the defect themselves or have it repaired by a third party at the expense of the Seller, or ultimately, they can withdraw from the contract.
  • They can switch from one quality warranty right to another, but they must bear the cost of the switch unless it was justified or prompted by the Seller.

For used goods, the quality warranty and warranty rights deviate from the general rules. In the case of used goods, only defects beyond those that can be expected due to wear and tear can be claimed. If a non-consumer Buyer was informed about a defect in used goods at the time of purchase, the Seller is not responsible for that known defect.

For non-consumer Buyers, the quality warranty period is one year from the date of performance (delivery).

Product Warranty:

Product warranty and voluntary warranty are only applicable to consumers. If the Seller provides voluntary warranty for a product at the time of purchase, this will be indicated separately. If the manufacturer provides a manufacturer's warranty that applies to non-consumer buyers, it can be claimed directly from the manufacturer.

Fulfillment and Home Delivery:

Fulfillment and home delivery logistics for purchases made through our online store are handled by our fulfillment service provider, WEBSHIPPY Magyarország Kft. Personal data related to your order is transferred to them for the purpose of logistics and home delivery services.

Logistics and Home Delivery Information:

  • Name: WEBSHIPPY Magyarország Kft.
  • Address: 2151 Fót, 0221/12.
  • Contact: +36 1 99 88 099